Refund policy

Return & Refund Policy

At Grip & Rip, we want you to love your purchase. If you're not completely satisfied, we're here to help.

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition you received it

  • The item must be in its original packaging

  • Proof of purchase or receipt is required

How to Start a Return

To request a return, please contact us at:

Grip&rip@gmail.com

Please include your order number and reason for the return in your email.

Return packages must first be approved before being shipped back. Items sent without prior approval will not be accepted.

Return Address:

[INSERT RETURN ADDRESS]

Once your return request is approved, we will provide instructions on how and where to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival.

If your item arrives damaged, defective, or if you received the wrong product, contact us right away at Grip&rip@gmail.com so we can make it right as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made products

  • Sale items

  • Gift cards

  • Perishable goods

  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, feel free to contact us before purchasing.

Exchanges

The fastest way to exchange an item is to return the original item first. Once your return is approved, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

  • The item must be unused and in original condition

  • The item must include original packaging and tags

  • Proof of purchase is required

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

  • Your bank or credit card provider may require additional processing time

  • Shipping fees are non-refundable unless the return is due to our error

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at:

Grip&rip@gmail.com